Frequently asked questions

Do we need to change our phone number?

No. Your callers continue to dial the same number they use today. We simply route your existing number to SerVoice, so there’s no disruption to your current setup.

Do our staff need to install anything?

No installation is required. Everything runs in the browser. We provide secure access to a dashboard where you can review calls and intake details.

Will it interrupt our current phone system?

Not at all. SerVoice works alongside your existing phone provider. If you’re using services like RingCentral, Grasshopper, or a similar system, we integrate without changing how your team currently operates.

Is this live or automated?

Calls are handled automatically by a conversational system designed to sound natural and responsive. There are no phone trees, scripts, or menus. The system recognizes when a call needs to be escalated to a person.

Is SerVoice only for healthcare or home care?

No. While SerVoice was originally designed with home care and healthcare workflows in mind, it’s not limited to medical settings. We also work with veterinary clinics and other service-based businesses that rely on phone calls as a primary entry point.

What happens after the call ends?

Each call is captured and summarized into clear, structured notes. Your team receives the key details without needing to listen to recordings or write notes afterward.

What types of businesses are a good fit for SerVoice?

SerVoice tends to work best for businesses that receive frequent inbound calls, need to respond thoughtfully, and don’t always have staff available to answer immediately. This includes home care agencies, clinics, veterinary practices, and small service businesses. If you’re unsure whether it’s a good fit, we’re always happy to talk through your workflow.

How can I contact you?

You can reach us by mivy@servoicex.com. We are always happy to answer your questions.